FAQ – Ordering

What credit cards do you accept?
MasterCard, Visa, Discover, and American Express.

I don’t have a credit card. Can I order from you?
Absolutely! Please use our shopping casket and select check or money order. The casket will give you directions from that point. Please make checks out to B. Sullivan.

Can I pay via PayPal?
Absolutely! PayPal is our preferred method of payment.

Where do I mail my check?
After emailing us your order, please mail a check with your order number referenced to:

The Gravestone Girls
16 Schussler Road
Worcester, MA 01609

How do I know if my order went through?
When you place an order online, you will receive an order confirmation email. If you do not receive an order confirmation, then either your order didn’t go through, or you did not submit a valid email address. Sometimes the system can be a bit slow, and it may take up to a half hour for you to receive an email confirmation. If you still do not receive a confirmation, drop us a line at thegirls@gravestonegirls.com.

How long does it take?
All pieces are handmade to order. Timeframe approximately 3 – 4 weeks. If you need to receive your order by a specific date, please note that on your order. If your date cannot be met, you will be notified. Additional shipping charges may apply to rush orders.

How do I find out the status of an order?
Email us at thegirls@gravestonegirls.com.

Can you ship my order to a different address other than my credit card billing address?
Yes we can. See the shopping casket.

What is your return policy?
10-day merchandise return for credit only.

Where are you located?
We do not have a storefront. We are located in Central Massachusetts. Besides online, you can find us at New England Cemetery, Genealogy, Community, and Art Events.

Do you do wholesale?
Yes. Please email us at thegirls@gravestonegirls.com for more information.

I have a special stone that I would like a casting of. Do you do commissions?
Special commission pieces are available upon request and can be produced in quantity for fundraising events. Please email us at thegirls@gravestonegirls.com!

I have concerns about your techniques. Do you protect the stones?
It’s important to note that no stones are harmed by our techniques. The Gravestone Girls have taken special care to ensure that these stones will be preserved for future generations. More information can be found on our techniques page.

I have even more questions you haven’t answered here. Tell me how to contact you.
Email us at thegirls@gravestonegirls.com.